Contact information

Contact MGcosplay for product questions, sizing guidance, order updates, returns and cosplay requests. Please include your order number for an existing order, or the product link for a product inquiry.

Email: mgcosplaycom@gmail.com
Phone: +86 189 2676 0434
Customer service hours: Mon-Sat, 9:00-18:00 GMT+8

Business identity and Shenzhen office

MGcosplay's business operations and Shenzhen office are managed by Shenzhen Fengxu E-Commerce Co., Ltd. (English translation of the registered Chinese name: 深圳市枫旭电子商务有限公司), a company registered in mainland China.

Unified Social Credit Code: 91440300MAE45PWY3N

Registered business address:
Room 303-2, No. 228 Hekan North Road, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China

Payment collection

Payments for MGcosplay orders are collected through Nlife LLC Limited, the Hong Kong company used for payment collection. This payment collection role is separate from the Shenzhen business operations and office described above.

Hong Kong payment collection company registered address:
Unit 11, 8/F, King Center, 5-9 Ka Hing Road, Kwai Chung, New Territories, Hong Kong

For product questions, order support, returns or refunds, please contact MGcosplay at mgcosplaycom@gmail.com or +86 189 2676 0434.

Products ship from China. Neither registered company address is the default return address. Please contact us for return authorization and the designated local or China warehouse address before sending any item back. See our Return & Refund Policy.